Terms of Use
(Refund Policy Below)
Effective Date: 28 April 2026
Website: www.tsrtraining.com.au; www.sittingroom.com.au
Business Name: Robin McAnenay – The Sitting Room Group
Contact Email: [email protected]
1. Acceptance of These Terms
By accessing this website, purchasing a product or service, enrolling in a course, downloading resources, or using any content provided by us, you agree to be bound by these Terms of Use.
If you do not agree with these terms, please do not use our website or services.
2. About Our Services
We provide educational content, training, courses, downloadable resources, workshops, webinars, and related services focused on personal development, relationships, parenting, trauma-informed learning, and professional growth.
All content is provided for educational and informational purposes only.
3. Not Medical or Crisis Support
Our content is not a substitute for psychiatric care, medical treatment, legal advice, or emergency support.
We do not provide crisis services. If you are in distress or require urgent support, please contact a qualified local health professional or emergency service in your area.
Participation in our programs is voluntary and at your own discretion.
4. Eligibility
You must be at least 18 years old, or have permission from a parent or legal guardian, to purchase or use paid services unless otherwise stated.
5. Accounts and Access
If you create an account, you are responsible for maintaining the confidentiality of your login details.
You agree not to:
share your login credentials
allow others to access paid content through your account
impersonate another person
use the platform unlawfully or abusively
We may suspend or terminate access where misuse is suspected.
6. Payments and Pricing
All prices are listed in the currency shown at checkout unless otherwise stated.
Payments are processed securely through third-party providers such as Stripe, PayPal, or other authorised processors.
We reserve the right to change pricing at any time, but changes will not affect purchases already completed.
7. Refunds
Refunds are governed by any refund policy displayed at checkout or on the website.
For digital products, courses, downloadable materials, and instantly accessible content, refunds may be limited once access has been granted, except where required by applicable consumer law.
Nothing in these Terms excludes rights you may have under Australian Consumer Law, UK consumer law, or other mandatory laws.
8. Intellectual Property
All website content and course materials, including text, videos, audio, graphics, branding, worksheets, frameworks, downloads, and teaching materials, are owned by or licensed to us and are protected by copyright and intellectual property laws.
You may use purchased content for your personal learning or your internal business use only, unless expressly authorised otherwise.
You must not:
copy, reproduce, republish or redistribute content
share paid materials publicly or privately without permission
resell or sublicense our materials
record live sessions without consent
remove copyright or branding notices
9. Limited Licence
When you purchase or access content, we grant you a limited, non-exclusive, non-transferable, revocable licence to use that content for its intended purpose.
This licence may be withdrawn if these Terms are breached.
10. User Conduct
You agree not to use our services to:
harass, abuse or threaten others
post defamatory, discriminatory or unlawful content
upload viruses or malicious code
interfere with website functionality
scrape, copy or exploit our content or systems
disrupt communities, webinars or group spaces
We reserve the right to remove content or terminate access where necessary.
11. Community Spaces and Group Programs
Where community forums, live calls, webinars, comments or group spaces are offered, respectful conduct is required.
We may moderate, remove posts, mute participants, or revoke access where behaviour is harmful, unsafe or disruptive.
12. No Guaranteed Outcomes
We make no guarantee regarding personal, emotional, financial, parenting, relationship, academic or professional outcomes from using our services.
Results depend on many factors outside our control, including individual circumstances and implementation.
13. Personal Responsibility
You remain solely responsible for your own decisions, actions, wellbeing, and use of information provided through our services.
Please engage with content at your own pace and seek professional support where appropriate.
14. Website Availability
We aim to keep our website and course platforms available, but do not guarantee uninterrupted access.
We may suspend, modify, remove or update content, features or services at any time.
15. Third-Party Platforms
Some services may be delivered through third-party platforms such as Thinkific, Zoom, Stripe, PayPal or email providers.
We are not responsible for outages, policies or acts of those third parties, although we aim to work with reputable providers.
16. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential loss arising from use of our website or services.
Where liability cannot be excluded, it is limited to the minimum extent permitted by law.
Nothing in these Terms excludes liability that cannot legally be excluded.
17. Indemnity
You agree to indemnify and hold us harmless from claims, losses or expenses arising from your misuse of the website, breach of these Terms, or infringement of another person’s rights.
18. Privacy
Your use of our website and services is also governed by our Privacy Policy.
19. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on the website with a revised effective date.
Continued use after changes are posted constitutes acceptance of the revised Terms.
20. Governing Law
These Terms are governed by the laws applicable in the place from which the business is operating at the relevant time, unless mandatory consumer laws in your country require otherwise.
21. Contact Us
For questions about these Terms, contact:
Robin McAnenay – The Sitting Room Group
[email protected]
Refund Policy
Effective Date: 28 April 2026
Website: www.tsrtraining.com.au; www.sittingroom.com.au
Business Name: Robin McAnenay – The Sitting Room Group
Contact Email: [email protected]
1. Overview
We value fairness, clarity, and respectful relationships with our customers. We aim to provide high-quality educational products and services. Because many of our offerings are digital and provide immediate access, refunds are handled in accordance with this policy and any rights you may have under applicable consumer law.
Nothing in this policy excludes rights available under Australian Consumer Law, UK consumer law, or other mandatory laws.
2. Digital Courses and Online Programs
Due to the instant delivery and accessible nature of digital content, refunds are generally not provided once:
course access has been granted
login details have been issued
materials have been downloaded
substantial course content has been accessed
However, we may consider refunds at our discretion where:
duplicate purchases were made in error
technical issues prevented reasonable access and could not be resolved
the wrong product was purchased and no content has been accessed
exceptional circumstances apply
3. Live Workshops, Webinars and Events
For live online or in-person workshops, webinars, or events:
Cancellations made 7 or more days before the event may be eligible for a full refund or credit.
Cancellations made less than 7 days before the event may receive a partial refund or credit at our discretion.
No refunds are usually available after the event has commenced or been attended.
If we cancel or significantly reschedule an event, you will be offered a refund or transfer where appropriate.
4. Coaching, Consulting or Professional Services
Where one-to-one services, supervision, consulting or coaching are offered:
cancellations with at least 48 hours notice may be rescheduled or refunded
late cancellations or missed appointments may be non-refundable
Specific service terms may be provided at the time of booking.
5. Payment Plans and Subscriptions
Where payment plans or subscriptions are offered:
future payments may stop when cancelled according to the terms provided at sign-up
amounts already paid are generally non-refundable unless required by law or expressly stated otherwise
overdue payments may result in suspension of access
6. Downloadable Resources
Templates, guides, PDFs, recordings, or downloadable products are generally non-refundable once purchased and delivered, unless required by law.
7. Consumer Guarantees
If a product or service is faulty, significantly not as described, or cannot be reasonably accessed due to our error, you may be entitled to a remedy under applicable law.
8. How to Request a Refund
To request a refund, please contact:
Please include:
your full name
email used for purchase
date of purchase
product or service purchased
reason for request
We aim to respond within a reasonable timeframe.
9. Chargebacks
We encourage customers to contact us first to resolve any issue before initiating a payment dispute or chargeback through their bank or payment provider.
10. Changes to This Policy
We may update this Refund Policy from time to time. Updated versions will be posted on our website with a revised effective date.
11. Contact Us
For refund enquiries, contact:
Robin McAnenay – The Sitting Room Group
[email protected]