Privacy Policy

Effective Date: 28 April 2026
Website: www.tsrtraining.com.au; www.sittingroom.com.au
Business Name: Robin McAnenay
Contact Email: [email protected]

1. Introduction

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, purchase our products or services, enrol in courses, download resources, subscribe to emails, or otherwise interact with us.

We currently operate from Australia and may also operate from the United Kingdom in the future. We aim to comply with applicable privacy laws, including Australian privacy laws and UK data protection laws where relevant.

2. Information We Collect

We may collect personal information including:

• Name

• Email address

• Billing address

• Payment information (processed securely by third-party payment providers)

• Account login details

• Course enrolment and progress information

• Communications you send to us

• Survey responses or feedback

• Device, browser and IP address information

• Website usage data through cookies or analytics tools

We only collect information reasonably necessary for our business activities.

3. How We Collect Information

We collect information when you:

• visit our website

• create an account

• purchase a product or service

• enrol in a course

• subscribe to emails or downloads

• contact us for support

• complete forms or surveys

• browse our site using cookies or analytics technologies

4. Why We Use Your Information

We may use your personal information to:

• provide courses, products and services

• process payments and transactions

• manage your account

• deliver purchased content

• communicate with you about your purchases

• provide customer support

• improve our website, courses and services

• send newsletters, updates or marketing communications (where permitted by law)

• comply with legal obligations

• prevent fraud, misuse or security risks

5. Legal Basis for Processing (UK Users)

Where UK data protection laws apply, we process personal information under one or more of the following lawful bases:

• performance of a contract

• compliance with legal obligations

• our legitimate business interests

• your consent (where required)

6. Marketing Communications

If you subscribe to our mailing list or request resources, we may send you emails about offers, products, updates or relevant content.

You may unsubscribe at any time by clicking the unsubscribe link in any email or contacting us at [email protected].

7. Payments

Payments are processed by secure third-party providers such as Stripe and PayPal.

We do not store full credit card details on our own systems unless expressly stated at checkout. Payment providers handle your information in accordance with their own privacy policies and security standards.

8. Third-Party Service Providers

We may use trusted third-party providers to operate our business, including:

• Thinkific for course hosting and delivery

• payment processors

• email marketing platforms

• cloud storage providers

• analytics providers

• customer support tools

These providers may access personal information only as needed to perform services for us.

9. International Data Transfers

Because we operate online, your information may be processed or stored in countries outside your country of residence, including Australia, United Kingdom, Canada, United States or other countries where our service providers operate.

We take reasonable steps to ensure appropriate safeguards are in place.

10. Cookies and Analytics

We use cookies and similar technologies to:

• keep the website functioning properly

• remember preferences

• understand site traffic and usage

• improve performance

• support marketing where permitted

You can usually manage cookies through your browser settings. Some features may not function properly if cookies are disabled.

11. Data Security

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no internet transmission or storage system is completely secure.

12. Data Retention

We retain personal information only as long as reasonably necessary for:

• providing services

• maintaining business records

• legal, accounting and tax obligations

• resolving disputes

• enforcing agreements

When no longer required, we will securely delete or de-identify information where practical.

13. Your Rights

Depending on your location, you may have rights to:

• request access to your personal information

• request correction of inaccurate data

• request deletion of data

• object to certain processing

• withdraw consent where consent applies

• request transfer of your data where applicable

• complain to a relevant regulator

To make a request, contact [email protected].

14. Children

Our services are not intentionally directed to children under 16 without parental or guardian involvement. If we learn we have collected information from a child unlawfully, we will take reasonable steps to delete it.

15. Complaints

If you have concerns about privacy, please contact us first so we can try to resolve the issue.

You may also contact:

• Office of the Australian Information Commissioner

• Information Commissioner's Office

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

17. Contact Us

For privacy questions or requests, contact:

Robin McAnenay – The Sitting Room Group
[email protected]